Att E2801 User Manual download pdf (Page 35)

Appendix

Troubleshooting

If you have difficulty with your telephone, please try the suggestions below. For

Customer Service, visit our website at www.telephones.att.com, or call 1 (800) 222-3111;

in Canada, call 1 (866) 288-4268.

My telephone

does not work

at all.

• Make sure the battery is installed and charged correctly (see

page 7). For optimum daily performance, return the cordless

handset to the telephone base after use.

• Make sure the power adapter is securely plugged into an

outlet not controlled by a wall switch.

• Make sure the telephone line cord is plugged firmly into the

telephone base and the modular wall jack.

• Unplug the telephone’s electrical power. Wait for approxi-

mately 15 seconds, then plug it back in. Allow up to one

minute for the cordless handset and base to synchronize.

• Charge the battery in the cordless handset for at least 16

hours.

• Remove and re-insert the battery. If that still does not work,

it may be necessary to purchase a new battery. Please refer

to the Battery installation & charging section of this user's

manual (page 7).

• Disconnect the telephone base from the telephone line wall

jack and plug in a working telephone. If this telephone does

not work, the problem is probably in the wiring or the local

service. Call the local telephone company.

There is no dial

tone.

• First, try all the above suggestions.

• Move the cordless handset closer to the telephone base. It

might be out of range.

• The telephone line cord might be malfunctioning. Try install-

ing a new telephone line cord.

• Disconnect the telephone base from the telephone jack and

connect a different telephone. If there is no dial tone on the

telephone either, the problem is in your wiring or local serv-

ice. Contact your local telephone company.

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Att E2801 User Manual Page 35