Att System 85 User Manual

AT&T555-104-730Issue 1June 1989DEFINITYTMCommunicationsSystem Generic 2and System 85Attendant Console User’s Guide

CHAPTER 2. DESCRIPTION.Figure 2-1. Basic ConsoleDXS/BLFConsoleThe DXS/BLF console (Figure 2-2) is identical to the basic console except for the DXS/BL

CHAPTER 4. OPERATING FEATURESHANDSET/TURNKEYFigure 4-2.Backup Telephone/Voice Terminal With Handset/HeadsetModes of OperationThere are three modes of

CHAPTER 4. OPERATING FEATURES2.3.4.Lift the handset.Listen for dial tone.Dial the code for the required mode.Listen for confirmationoperation and flas

CHAPTER 4. OPERATING FEATURESIncoming Calls—CAS ModeIncoming calls in the CAS mode are answered by the CAS attendant at the main location. Nobackup op

CHAPTER 4. OPERATING FEATURESTo answer a CAS recall if an incoming call has been extended to an extension number that does notanswer:After a preestabl

CHAPTER 4. OPERATING FEATURESTo extend the call that you have answered to a busy extension number with call waiting assigned:1.2.3.4.5.6.7.8.When the

CHAPTER 4. OPERATING FEATURES2.3.4.5.Turn the turnkey fully clockwise.Ringing stops. Associated RLT status light on SSI goes on. Listen for one burst

CHAPTER 4. OPERATING FEATURES4.5.6.Dial the other branch location Tie Trunk access code.Listen for dial tone.Dial the required terminal number.Listen

CHAPTER 4. OPERATING FEATURES5.Dial the Trunk Group access code.Listen for dial tone, and do a or b.a.b.To hang up, turn the turnkeycaller to complete

CHAPTER 4. OPERATING FEATURESLAMPLAMP CONDITIONSYSTEM STATUSRLT ( )OffIdle RLTOnBusy RLT or associated backuptelephone/voice terminal handling CAS cal

CHAPTER 4. OPERATING FEATURESTo cancel SSI light test (the turnkey should be turned fully counterclockwise):1.Lift the handset.Listen for dial tone.2.

CHAPTER 2. DESCRIPTIONFigure 2-2.Direct Extension Selection (DXS) With Busy Lamp Field (BLF) Console2-5

CHAPTER 5. REFERENCE CONSOLE ILLUSTRATIONCHAPTER 5. REFERENCE CONSOLE ILLUSTRATIONAND LEGEND5-1

CHAPTER 5. REFERENCE CONSOLE ILLUSTRATION AND LEGENDLegend1.2.3.4.5.6.7.8.9.Direct Extension Selection (DXS) Buttons With Busy Light Field (BLF)Used t

CHAPTER 5. REFERENCE CONSOLE ILLUSTRATION AND LEGEND10.11.12.13.14.15.16.17.18.19.BUSY LightWhen on, indicates that the called number is busy or that

CHAPTER 5. REFERENCE CONSOLE ILLUSTRATION AND LEGEND20.21.22.23.24.25.26.27.28.29.30.PBSY (Position Busy) ButtonPlaces your console in a busy mode. Yo

CHAPTER 5. REFERENCE CONSOLE ILLUSTRATION AND LEGEND31.32.33.34.35.36.37.38.39.40.TERM ID (Terminal Identification) ButtonShows the called extension n

CHAPTER 5. REFERENCE CONSOLE ILLUSTRATION AND LEGEND41.42.43.44.45.46.ALM (Alarm) LightWhen on, indicates a trouble condition has been detected in the

CHAPTER 6. LIST OF DIAL CODESCHAPTER 6. LIST OFThe following features require dial codes to activateareprovided by your System Administrator.FeatureDI

CHAPTER 6. LIST OF DIAL CODESFeatureCodeCentralized Attendant Service (CAS) Normal ModeCentralized Attendant Service (CAS) Remote Hold AccessCentraliz

CHAPTER 6. LIST OF DIAL CODESFeatureCodeUnattended Console Service—Common Service TerminalClearUnattended Console Service—Common Service TerminalOverr

CHAPTER 7. REFERENCESCHAPTER 7. REFERENCESDEFINITY Manager™ II MS-DOS® ersion Operation555-104-505DEFINITY™ Communications System Generic 2 Administr

CHAPTER 2. DESCRIPTIONAttendant Console Functional AreasBoth console models have three identical functional areas:◆ Trunk group select area◆ Touch-to

CHAPTER 8. TROUBLESHOOTING PROCEDURES FOR VOICECHAPTER 8. TROUBLESHOOTING PROCEDURES FOR VOICETERMINALSSimple FailuresIf you have trouble with a voice

CHAPTER 8. TROUBLESHOOTING PROCEDURES FOR VOICE TERMINALS◆ If the voice terminal has a display module, all its lights and the display matrixgo on.◆ If

CHAPTER 8. TROUBLESHOOTING PROCEDURES FOR VOICE TERMINALS7406D Digital Voice Terminal With Data Stand1.2.3.Press the test button located on the rear o

CHAPTER 8. TROUBLESHOOTING PROCEDURES FOR VOICE TERMINALS7505, lSDN Modular Terminal1.2.3.4.5.6.Press [Select] .DropPressTest◆ Self-test begins.— Per

CHAPTER 8. TROUBLESHOOTING PROCEDURES FOR VOICE TERMINALS3.4.5.6.After you hear the first tone, press each button associated with a light.◆ Associated

CHAPTER 8. TROUBLESHOOTING PROCEDURES FOR VOICE TERMINALSAttendant Console1.Ensure that a handset/headset is plugged into one of the handset/headset j

CHAPTER 8. TROUBLESHOOTING PROCEDURES FOR VOICE TERMINALSIf the system does not have the remote maintenance option, the ACK light is off when theALM

CHAPTER 8. TROUBLESHOOTING PROCEDURES FOR VOICE TERMINALSTo activate ACA referrals:1.Press ACA button.◆ ACA light goes on.◆ ACA feature activated.T

CHAPTER 8. TROUBLESHOOTING PROCEDURES FOR VOICE TERMINALS◆ BRIDGED displayed; your call is bridged onto an active call, and initialwarning tone hear

CHAPTER 8. TROUBLESHOOTING PROCEDURES FOR VOICE TERMINALS3. Dial desired trunk group member number..◆◆◆◆◆◆INVALID displayed, and intercept tone heard

CHAPTER 2. DESCRIPTIONFigure 2-3.Trunk Group Select Area2-7

CHAPTER 8. TROUBLESHOOTING PROCEDURES FOR VOICE TERMINALSTrunk Group Busy/Warning IndicatorsThis feature provides the console attendant with a visual

CHAPTER 8. TROUBLESHOOTING PROCEDURES FOR VOICE TERMINALS◆◆List measurements commands display information about trunk, hunt, and attendantgroups. For

CHAPTER 9. GLOSSARYCHAPTER 9. GLOSSARYAccess CodeA 1-, 2-, or 3-digit dial code used to activate or cancel a feature. The star (*) and/or pound(#) can

CHAPTER 9. GLOSSARYAutomatic Alternate Routing (AAR)A system feature that allows up to four choices for private network calls from one customerlocatio

CHAPTER 9. GLOSSARYCentral Office (CO) TrunkA telecommunications channel on the public network between the CO and the switch.ChannelA communications p

CHAPTER 9. GLOSSARYDirect Extension Selection (DXS)An option on an attendant console that allows an attendant directtlephone/voice terminal (inside th

CHAPTER 9. GLOSSARYIntercept ToneAn alternating high and low tone—indicates a dialing error or denial of the service requested.LIneSingle-line—the fam

CHAPTER 9. GLOSSARYPaging TrunkA telecommunications channel used for accessing an amplifier (loudspeaker paging).PartitionA term referring to a user g

CHAPTER 9. GLOSSARYReorder ToneA fast busy tone repeated 120 times abusy.Ringback Toneminute—indicates that all trunks or other facilities areA low-pi

CHAPTER 9. GLOSSARYTrunkA communications channel between two switching systems.Trunk GroupTelecommunications channels assigned as a group for certain

CHAPTER 2. DESCRIPTIONTouch-Tone Dial and Loop Button and Lamp AreaThis area (Figure 2-4) contains a touch-tone dial, 6 loop buttons, and 5 status lig

CHAPTER 10. INDEXCHAPTER 10. INDEX510 Personal Terminal (PT), Testing 8-6515 Business Communications Terminal (BCT),Testing 8-17403D Digital Voice T

CHAPTER 10. INDEXCall InformationRecording 2-15Call to an Extension NumberAttendant 4-17Call to an Outside NumberAttendant 4-18Call WaitingPlacing

CHAPTER 10. INDEXIndicators, Trunk Group Busy/Warning 8-12Intercept Tone 2-2Intercept Treatment 4-51Intercept Treatment—Attendant Diversion toRecor

CHAPTER 10. INDEXTesting 7406D Digital Voice Terminal With DataStand 8-4Testing 7407D Digital Voice Terminal 8-4Testing 7505, ISDN Modular Terminal

CHAPTER 2. DESCRIPTIONFigure 2-4.Touch-Tone Dialing and Loop Button and Lamp Area2-9

CHAPTER 2. DESCRIPTION◆CW (calls waiting) light (when on)—One or more calls are waiting to be switched toan idle loop on the console. When flashing,

CHAPTER 2. DESCRIPTIONFigure 2-5.Attendant Control Area2-11

CHAPTER 2. DESCRIPTION◆◆◆◆◆◆◆◆◆◆◆◆◆◆◆TRK ID (trunk identification)—Identifies a specific trunk used on an incoming oroutgoing call. Also used to iden

CHAPTER 2. DESCRIPTIONAlphanumeric DisplayThe alphanumeric display shows up to eight letters or numbers to identify the following typesof calls or COS

Copyright © 1989 AT&TAll Rights ReservedPrinted in USANoticeEvery effort was made to ensure that the information in this document was complete and

CHAPTER 2. DESCRIPTIONFigure 2-6.Direct Extension Selection (DXS) With Busy Lamp Field (BLF)2-14

CHAPTER 2. DESCRIPTIONA 4-digit extension number contains two pairs of numbers, a hundreds pair and a tens andunit pair. For example, the extension nu

CHAPTER 3. FACTORY-PROVIDED SPECIAL FEATURESCHAPTER 3.PrivacyThe console comesFACTORY-PROVIDED SPECIAL FEATURES equipped with the Privacy feature.This

CHAPTER 4. OPERATING PROCEDURESCHAPTER 4. OPERATING PROCEDURESThe operating instructions in this guide are written for the DXS/BLF console only.Incomi

CHAPTER 4. OPERATING PROCEDURES2.3.4.5.6.7.Group select light goes on.Check the BLF to see if the desired extension light is off.If Call Detail Record

CHAPTER 4. OPERATING PROCEDURESDisplay shows the called extension number.3. Report to the caller over the ringback tone,orPress [CANCL] to silence the

CHAPTER 4. OPERATING PROCEDURES3.4.5.At theIf the caller wishes to wait and you did not press the CANCL button, press [RELEASE] .Display and ATND l

CHAPTER 4. OPERATING PROCEDURES7.8.9.10.11.12.Press [CANCL] .Busy tone stops. BUSY light goes off.Tell the caller that the extension number is busy.

CHAPTER 4. OPERATING PROCEDURES4.If the caller wishes to wait, press [RELEASE] .Display and ATND lights go off. PA light goes on. The called party

CHAPTER 4. OPERATING PROCEDURESTo hold a call:1.2.3.4.5.Press [HOLD] .HOLD and PA lights go on. Display and ATND lights go dark.After 30 seconds, y

ContentsCHAPTER 1.General Use of ThisINTRODUCTIONGuide Organization of This GuideCHAPTER 2. DESCRIPTIONTerms You Need To Know Tones AttendantAttendan

CHAPTER 4. OPERATING PROCEDURES3.4.5.6.7.If Call Detail Recording and Reporting (CDRR) is assigned, do Steps 4 and 5; if notassigned, go to Step 6.Pre

CHAPTER 4. OPERATING PROCEDURES7.8.9.10.11.When the called party answers, announce the call.ANS light goes on. RING light goes off.If the called part

CHAPTER 4. OPERATING PROCEDURES5.6.7.8.9.10.Press [START] , and dial AAR/ARS access code.Listen for dial tone or audio.Dial tone—trunk is connected. G

CHAPTER 4. OPERATING PROCEDURESTo extend a call:1.2.3.4.5.6.7.8.9.At theIf Call Detail Recording and Reporting (CDRR) is assigned and calls are to bec

CHAPTER 4. OPERATING PROCEDURES2.3.4.5.6.7.8.9.10.Press [START] .Listen for dial tone.Dial CDRR accountListen for dial tone.SPLIT light goes on. Call

CHAPTER 4. OPERATING PROCEDURESTo extend a call:1.2.3.4.5.6.7.8.If you use direct trunk group selection to select trunks, do Step 2. If you do not use

CHAPTER 4. OPERATING PROCEDURESOutgoing CallsYou can place two types of outgoing calls:Outgoing calls from system users who request connection to a tr

CHAPTER 4. OPERATING PROCEDURES5.6.7.8.9.10.Press [START] , and dial AAR/ARS access code.Listen for dial tone, busy tone, or audio:Dial tone—trunk is

CHAPTER 4. OPERATING PROCEDURES11.Report to the caller.12.If the caller wishes to cancel the call, press [RELEASE] .Display, ANS, ATND, and SPLIT l

CHAPTER 4. OPERATING PROCEDURES5.If the caller does not wish to wait, press [RELEASE] .Display, ATND, and SPLIT lights go off. PA light goes on.To

CHAPTER 8. TROUBLESHOOTING PROCEDURES FOR VOICETERMINALSSimple FailuresTestingAlarms8-18-18-18-6Maintenance FeaturesSystem ParametersCHAPTER 9. GLOSS

CHAPTER 4. OPERATING PROCEDURES4.5.Press DXS button for the desired extension number.Listen for ringback tone. RING light and associated BLF light g

CHAPTER 4. OPERATING PROCEDURES7.If you use direct trunk group selection todirect trunk group selection, go to Step 9.8.Press direct trunk group selec

CHAPTER 4. OPERATING PROCEDURESAttendant Trunk-to-Trunk ConnectionYou can connect one outside number to another outside number by connecting two outgo

CHAPTER 4. OPERATING PROCEDURES10.Dial the outside number.Listen for ringback tone until called party answers. ANS light goes on at this point ifyou

CHAPTER 4. OPERATING FEATURESOperation of FeaturesThis part of the “Operating Procedures” section provides an alphabetical listing of consolefeatures.

CHAPTER 4. OPERATING FEATURESIf the call is an intercept call:1.Press [CLASS] .Incoming tie trunk group is displayed to identify the distant system.2.

CHAPTER 4. OPERATING FEATURES3.Press [SPLIT] .SPLIT light goes off.4.Report to the caller.5.Press [RELEASE] .Display, ATND, and ANS lights go off

CHAPTER 4. OPERATING FEATURESAttendant Control of Trunk Group AccessAllows you to control access to a maximum ofusers to the trunk groups under your c

CHAPTER 4. OPERATING FEATURES2.Press [START] , and dial Cancel Code.Listen for dial tone.3.If you use direct trunk group selection to select trunks, d

CHAPTER 4. OPERATING FEATURESAttendant Direct Extension Selection (DXS) With Busy Lamp Field (BLF)Allows you to extend calls to voice terminal users b

CHAPTER 1. INTRODUCTIONCHAPTER 1. INTRODUCTIONGeneralThis guide on the operation of DEFINITY™ Communications System Generic 2 and System85 consoles eq

CHAPTER 4. OPERATING FEATURES2.3.4.5.Press [SELECT] , and dial the first two digits of the extension number (hundreds group).SELCT light goes off. La

CHAPTER 4. OPERATING FEATURES3. Dial Console Position Number.Listen for ringback tone. RING light goes on.4.Consult with the other attendant.5.Press

CHAPTER 4. OPERATING FEATURESAttendant Release Loop (ARL) Timed-Reminder Interval ChangeAllows you to change the ARL timed-reminder interval. The inte

CHAPTER 4. OPERATING FEATURESAutomatic Circuit Assurance (ACA)Provides you with better service through early detection of faulty trunks. You can activ

CHAPTER 4. OPERATING FEATURES4. Press [START] .ATND light goes off. PA light goes on.To answer a referral call and identify the faulty trunk using T

CHAPTER 4. OPERATING FEATURESDisplay the ARS plan first to see what the current route plan is. PLAN light is always lightedwhen the ARS plan is unde

CHAPTER 4. OPERATING FEATURES4. Press [RELEASE] .Display and ATND lights go off. PA light goes on.Busy Verification of LinesAllows you to check a bu

CHAPTER 4. OPERATING FEATURES6.Report to the caller.7.Press [RELEASE] .ATND and VERFY lights go off. PA light goes on.To busy verify an extension nu

CHAPTER 4. OPERATING FEATURES2.3.4.5.6.7.Press an idle loop button.ATND light goes on. PA light goes off.Press [VERFY] .VERFY light goes on.Press [S

CHAPTER 4. OPERATING FEATURES5.Dial the 5-digit extension number.Listen for tone:Warning tone—all appearances are busy (extension busy). Tone starts b

CHAPTER 1. INTRODUCTION◆LIST OF DIAL CODES◆REFERENCES◆TROUBLESHOOTING PROCEDURES— This chapter provides instructions forisolating, diagnosing, and cor

CHAPTER 4. OPERATING FEATURESReorder tone— BUSY light goes on. Feature is temporarily denied because a call isbeing held or the teiephone/voice term

CHAPTER 4. OPERATING FEATURESCall Forwarding-Follow MeAllows you to redirect calls for an unrestricted extension number to another unrestrictedextensi

CHAPTER 4. OPERATING FEATURES2.3.4.5.Dial Call Forwarding Cancel Code.Listen for dial tone.Press the appropriate hundreds group select button.Group se

CHAPTER 4. OPERATING FEATURES5.6.7.8.Press DXS button for the extension number from which calls are to be forwarded.Listen for dial tone.Press the app

CHAPTER 4. OPERATING FEATURESCode Calling AccessAllows you access to loudspeaker paging equipment by dialing an access code and a CalledParty Code. Th

CHAPTER 4. OPERATING FEATURES4.5.6.7.8.9.Dial CDRR account number access code and Account Charge Number.Listen for dial tone.Dial Code Calling access

CHAPTER 4. OPERATING FEATURESTo arrange a conference requested by a telephone/voice terminal user:1.Acknowledge the request, and verify that the CONF

CHAPTER 4. OPERATING FEATURES4.5.6.7.8.9.10.If the call is to be placed on a private network and Automatic Alternate Routing(AAR)/Automatic Route Sele

CHAPTER 4. OPERATING FEATURESTo arrange a conference requested by an outside party:1.2.3.4.5.6.7.8.Acknowledge the request for a conference, and verif

CHAPTER 4. OPERATING FEATURES9.10.11.12.b.If unable to add the conferee, press [CANCL] .Called party is released.You have reestablished a connection t

CHAPTER 2. DESCRIPTIONCHAPTERTerms You Need To Know2. DESCRIPTIONCertain terms used in this guide have meanings unique to DEFINITY Generic 2 and Syste

CHAPTER 4. OPERATING FEATURES4.5.6.7.To be reconnected to the conference, press [SPLIT] .SPLIT light goes on.To release from the conference, press [R

CHAPTER 4. OPERATING FEATURES7.8.9.10.11.12.Dial the outside number.Listen for ringback tone until called party answers. If you used AAR/ARS to connec

CHAPTER 4. OPERATING FEATURESTo handle an outgoing conference call placed in queue:If queuing is available and all outgoing trunks are in use, the sys

CHAPTER 4. OPERATING FEATURESEnhanced Uniform Call Distribution (EUCD)—AttendantAttendant Release Loop (ARL) feature is disabled on attendant-extended

CHAPTER 4. OPERATING FEATURES2.Consult with the caller.3.Press [RELEASE] .Display and ATND lights go off. PA light goes on.Attendant diversion to re

CHAPTER 4. OPERATING FEATURESLoudspeaker Paging AccessAllows you access to loudspeaker paging equipment. You can page individuals by using anappropria

CHAPTER 4. OPERATING FEATURES4.5.6.7.8.9.10.Dial Paging Zone Number and appropriate Answer-Back Channel Number.Listen for tone:Confirmation tone—pagin

CHAPTER 4. OPERATING FEATURES3.Speak into handset to transmit announcement and Answer-Back Channel Number.4. Press [RELEASE] .SPLIT, ANS, and ATND

CHAPTER 4. OPERATING FEATURES2. While tracing the malicious calI, continue to monitor the call.3.When the caller disconnects, press [RELEASE] .4.After

CHAPTER 4. OPERATING FEATURESTo2.Press [START] .Listen for dial tone.3.Dial the MCT deactivate access code.MCT CONT goes off.Voice recorder is deactiv

CHAPTER 2. DESCRIPTIONBUSY TONEA low-pitched tone repeated 60 times a minute—the extension number you dialed is in use.CALL WAITING TONEAn on-off, hig

CHAPTER 4. OPERATING FEATURES2.3.4.5.6.7.8.9.10.If you use direct trunk group selection to select radio paging trunks, do Step 3. If youdo not use dir

CHAPTER 4. OPERATING FEATURES2.3.4.5.Press [START] .Listen for dial tone.Dial the Remote Access Change barrier code.Listen for dial tone.Dial new barr

CHAPTER 4. OPERATING FEATURESYou can restrict a group of extension numbers by dialing the Controlled Restriction accesscode for the group and a code n

CHAPTER 4. OPERATING FEATURESlntercept tone—terminal alreadv restricted or invalid code dialed. If an invalid codewas dialed, press [RELEASE] , and ‘r

CHAPTER 4. OPERATING FEATURES3.4.5.Dial the Restriction—Attendant Control of afollowed by the appropriate Restriction Codea time for a group.Listen fo

CHAPTER 4. OPERATING FEATURESSerial CallsAllows you to extend a call to several extension numbers in succession without the outsidecaller having to re

CHAPTER 4. OPERATING FEATURES11.Press the loop button below the flashing HOLD light.Display and ATND lights go on. HOLD and PA lights go off.

CHAPTER 4. OPERATING FEATURES4.If the call is to be terminated, press [CANCL] , [RELEASE] .ANS and ATND lights go off. PA light goes on.Trunk Identi

CHAPTER 4. OPERATING FEATURES4.Dial desired Trunk Group access code or Attendant Identification Code.5.Dial the trunk dial access code (1-, 2-, 3-, or

CHAPTER 4. OPERATING FEATURES4.5.6.7.Press [VERFY] .Listen for recall dial tone (three short bursts of tone, then dial tone).Dial the trunk group acce

CHAPTER 2. DESCRIPTIONThe attendant console is available in two models:◆Basic console◆Direct Extension Selection (DXS) With Busy Lamp Field (BLF) cons

CHAPTER 4. OPERATING FEATURES2.3.4.5.6.7.Press [START] .Listen for dial tone.Dial Trunk-to-Voice Terminal Assignment access code.Listen for dial tone.

CHAPTER 4. OPERATING FEATURESTo activate routing of calls to a common service terminal:You can route all calls, intended for your console, to a specif

CHAPTER 4. OPERATING FEATURES1.Press an idle loop button.ATND light goes on. PA light goes off.2.Press [START] .Listen for dial tone.3.Dial the Comm

CHAPTER 4. OPERATING FEATURESIf the partition has no common night terminal, the call routes to the default night terminal forthat partition (set up by

CHAPTER 4. OPERATING FEATURES4.Dials the fictitious partition number ’’99.”Listens for confirmation tone.UNA light goes off on all consoles.5.Presses

CHAPTER 4. OPERATING FEATURES5.Presses [RELEASE] .PA light goes on.Note:Any attendant in partition 0 can activate or deactivate UnattendedConsole Serv

CHAPTER 4. OPERATING FEATURESTo answer a CAS call:1.Press [ANSWER] .Audible ring stops. ATND light goes on. Listen for three bursts of tone identify

CHAPTER 4. OPERATING FEATURESTo answer a recall:1.When the ATND light flashes and you hear an audible ring, press [ANSWER] .Audible ring stops. ATND

CHAPTER 4. OPERATING FEATURESLIGHTLIGHT CONDITIONSYSTEM STATUSRLT ( )OffIdle RTLOnBusy RL or associated backuptelephone/voice terminalhandling CAS ca

CHAPTER 4. OPERATING FEATURESTo cancel SSl Light Test1.Press [START] .Listen for dial tone.2.Dial Light Test Cancel code.Listen for confirmation tone.