Att 585-350-812 manuals

Att 585-350-812 User Manual (110 pages)

Brand: Att | Category: Computer Accessories | Size: 0.41 MB |

Conversant VIS

Adjunct Switch Application

Interface

Blank Page

Contents

Routing Applications

■ Enhanced Customer Service

ASAI Overview

Design Overview

VIS Script Design

ASAI Voice Script Design

Routing Script Design

Monitoring Script Design

VIS-to-Agent Transfers

Agent-to-Agent Transfers

Blind Transfer

Consult Transfer

Considerations

ASAI Installation

■ Configurator program output

ASAI Hardware Architecture

Installing ASAI Hardware

CAUTION:

Installing ASAI Software

Removing the ASAI Software

ASAI Administration

Feature Packages

CHG-KEYS

HELP CANCEL

Channel Administration

Add Channel Entry

Change Channel Entry

Remove Channel Entry

CONVERSANT Voice

Diagnose IPCI Board

Domain Administration

Add Domain Entry

Change Domain Entry

Remove Domain Entry

Initialize IPCI Board

Press ENTER to continue

ASAI Parameters

CONNECT Event: CONNECTED

Trace Detail: Low

Trace Detail Trace Display

Show ASAI Software Version

Show Status of ASAI Link

The IPCI Board is on-line

Take IPCI Board Off-line

CHG-KEYSCANCEL

PREVPAGE NEXTPAGE

Administering ASAI

Administering the Lines

ASAI Script Builder Actions

Defining A_Callinfo

Defining A_Event

Defining A_RouteSel

Operations

Defining A_Tran

Sample Scripts

101

Sample ASAI Voice Script

102

Sample Routing Script

104

Sample Monitoring Script

106

Data Screen Delivery

110

Voice Response Integration

110

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Att 585-350-812 manuals

Att 585-350-812 User Manual (110 pages)

Table of contents

More products and manuals for Computer Accessories Att

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