Att E5655 User Manual download pdf (Page 51)

AppendixAppendix

Troubleshooting

If you have difficulty with your phone, please try the suggestions below. For Customer

Service, visit our web site at www.telephones.att.com, or call 1-800-222-3111.

Telephone

does not

work at all

• Make sure battery is installed and charged correctly (see page 7).

• Make sure the AC adapter is plugged into an outlet not controlled

by a wall switch.

• Make sure the telephone line cord is plugged firmly into the base

unit and the modular jack.

• If you have dial-pulse telephone service, make sure the dial mode is

set to pulse (see page 18).

• Make sure all extension phones are hung up.

• Disconnect the base from the modular jack and plug in a working

telephone. If this phone does not work, the problem is probably in

your wiring or local service. Call your local telephone service com-

pany.

• If these suggestions do not work, unplug the power to the base,

remove and re-insert the battery, then plug the power back to the

base and place the handset in the base to re-initialize.

Phone does

not ring

• Make sure the ringer is on (see page 17, 19).

• Make sure the telephone line cord and AC adapter are plugged in

properly (see page 6).

• Move the handset closer to the base.

• You might have too many extension phones on your telephone line

to allow all of them to ring. Try unplugging some of them.

If you hear

noise or

interference

during a call

• You may be out of range. Move closer to the base.

• Appliances plugged into the same circuit as the base can cause

interference. Try moving the appliance or base to another outlet.

• The layout of your home or office might be limiting the operating

range. Try moving the base to another location, preferably on an

upper floor.

• Disconnect the base from the modular jack and plug in a corded

telephone. If calls are still not clear, the problem is probably in your

wiring or local service. Call your local telephone service company.

• Do you have DSL service? If so, you need to have a DSL filter

installed at every phone jack that has a phone connected to it.

Contact your DSL service provider for filter information.

• Other nearby cordless telephones can cause interference. Try mov-

ing one of the cordless telephone bases.

Problem Suggestion

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