Att 972 User Manual download pdf (Page 28)

IN CASE OF DIFFICULTY

If you have difficulty operating this phone, try the suggestions below.

For Customer Service, visit our website at www.telephones.att.com or call

1 800 222–3111. Please retain your receipt as your proof of purchase.

No Dial Tone

• Make sure all plugs are connected properly. Inspect the line cord

connections at the modular jack and at the telephone. Also inspect

the coiled handset cord connection at both ends.

• Check to make sure the phone is not on hold.

• In the event of a power failure when there is not a charged 9V

battery installed, Line 2 cannot be used. Use Line 1 to make your call.

• Unplug the telephone and connect it to another modular jack. If it

still does not work and other telephones in your home are working,

the problem is with this phone.

An Error Tone Sounds During Area Code Programming

If you try to exit area code programming without entering a Home Area

Code, you will hear an error tone. Follow the instructions to “Program

Home Area Code” under “Table/Desk Installation” in the INSTALLATION

section of this manual.

Call Cannot Be Dialed or is Dialed Slowly

In the event of a power failure, a charged 9V battery must be installed for

the phone to dial out or receive calls. If no battery is installed the phone

will not ring, but can be used to make a call on Line 1.

Difficulty Storing Numbers in Memory

Make sure you are pressing the correct sequence of buttons for storing

numbers in one-touch and two-touch locations.

Telephone Does Not Ring

• Make sure the ringer volume is not turned off.

• If there are several other telephones on the same line, try

disconnecting some of the other telephones. Having too many

telephones connected can also create problems such as low ringer

volume or impaired sound quality during calls.

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Att 972 User Manual Page 28